TravelLocal platform merger

Following the merger between TravelLocal Ltd. and trip.me in 2021, which you can read about here, we have been working to consolidate our systems in order to focus on providing the best service and experience possible for customers going forward.

As a result, the booking platform used by TravelLocal customers prior to the merger will be closed down in June 2023. All active bookings are being transferred, as the unified platform is where all new trip requests and bookings are, so this brings everyone into one place.

Will this affect my booking?

There is no impact on your travel arrangements nor on the terms and conditions under which you booked. The only changes are around how you can pay any remaining balance, and where your conversation takes place if it has been through the TravelLocal platform until now.

What do I need to do now?

You do not need to take any action.

• If you usually message your local expert through the TravelLocal website rather than by email, you will be unable to access that account later this month. If you would like to send messages on the new platform you will be able to access them you can register for an account here: https://www.travellocal.com/en-gb/my-account/registration
• If you usually message your local expert by email, you will just need to reply to new emails rather than old ones.
• If you usually contact your local expert another way (WhatsApp, direct email, etc) then this conversation will not be impacted at all.

How will I make any remaining payments for my trip?

At the appropriate time, our local partners will message you explaining your options. In most situations, payment via bank transfer will be an option, and you will always be able to pay by credit or debit card.

If you have any questions or doubts just ask your local expert by email or platform message.

Where is my conversation and payment history?

All of this information has been saved and can be found in a message at the start of your new conversation thread. Your local expert can also provide you with a link to it if required.